Telecontacts was formed in April 2015 as a division of Jim James. Jim James DBA was formed in April 2015, via a county clerk filing in Fort Bend County, Texas. The company offices were established at 10500 Fountain Lake Dr, Suite #523, Stafford Texas 77477.
Throughout 2015 and 2016 the services of Jim James DBA Telecontacts International were to provide low cost, English speaking call centric resources from South America to clients in the United States. However, in 2016 a decision was made to abandon the Telecontacts brand and domain and purchase Outsource South America, LLC and the OutsourceSA.com domain. The "Tele-contacts" branding was limiting the company's ablity to expand into other 'services' that didn't involve the 'tele' phone and this marketing strategy has proven to be a very positive for the company's growth.
After acquiring Outsource South America LLC in late 2016, the company expanded its marketing and branding efforts and is now active in outsourcing several other services to an expanding list of clients. Now, technical services, B2B lead generation, search marketing admin support, site promotion and out-bound telemarketing are being offered. Throughout 2017, the company has grown at the rate of 5-7 new contract staff members per week and it is expected that its team will grow to 300 to 400 workers by the end of the year.
Due to the difference in culture and dialect of the South American staff and North Americans, the company is outfitting a 20 seat education center in Venezuela. Staff will be encouraged to study US, Canadian and European culture and dialects and also to upgrade basic work skills. From the center, Telecontacts will offer online training to its staff throughout South America. The objective is to improve the staff's technical, administrative, marketing and sales skill level---thus making the resources the company provides even more valuable to existing and future clients.
Future plans include acquiring or joint venturing with a company or companies that will allow Telecontacts to expand to other low-cost English speaking countries---particularly Europe and Central America.
Feel free to contact the company at the following address or by sending an email to jim(@)telecontacts.com10500 Fountain Lake Dr, Suite #523, Stafford Texas 77477